IT manager Support Staff Management Guide (Ticket Management) Overview Use this guide to manage support agents who handle tickets in Ticket Management. You will learn how to open the Support Staff page, add a new agent, edit an existing agent, and remove (delete) an agent. A quick reference for each permission is also ... Read more
Project Admin/Manager Guide for Project Management Overview This comprehensive guide provides Project Admins and Managers with detailed instructions for creating, configuring, and managing projects within the RAKAN Team Portal. As a Project Admin/Manager, you have full control over project settings, team management, workflow configuration, and advanced analytics to ensure successful project ... Read more
Support Agent Guide for Ticket Management Overview This guide provides support agents with step-by-step instructions on how to effectively manage tickets within the RAKAN Team Portal. By following this guide, agents can ensure efficient ticket processing, timely team member responses, and optimal workflow management. 1. Accessing the Ticket Management Page 2. ... Read more
IT Manager Guide for Forms Management Overview This guide provides IT Managers with step-by-step instructions on how to create and manage forms efficiently within the RAKAN Team Portal. By following this guide, IT Managers can ensure a structured approach to form creation, configuration, and deployment across departments with proper access controls ... Read more
Beginner Guide: What to Do After Your Account is Created Welcome to RAKAN Team Portal! This beginner guide clearly explains the steps you need to take after your account has been created. Step-by-Step Guide: Step 1: Check Your Email After your account is created, you’ll receive an email titled “Welcome to Your Account” from RAKAN ... Read more
Admin Guide to Manage Outlet directory The Administrator Dashboard allows you to manage outlet information for RAKAN stores. Follow the steps below to add or edit outlet details. Store updates are synced from the main site, rakanda.my. After a store is updated, it will be reflected on the site after one ... Read more
Admin Guide to Move a Content Box in RAKAN Team Portal Overview This guide provides administrators with step-by-step instructions on how to move a content box (also known as a Metabox) in RAKAN Team Portal. These boxes contain additional settings or options when editing posts and pages. By following these steps, you can customize your editing ... Read more
Admin Guide to Manage Users Overview This guide provides administrators with step-by-step instructions on how to add, update, and delete users within the system through the Admin Dashboard. Following these steps ensures proper user setup and access management. 1. Accessing the User Management Page 2. Adding a New User 2.1 ... Read more
Admin Guide to Manage SOPs Overview This guide provides administrators with step-by-step instructions on how to create and manage Standard Operating Procedures (SOPs) efficiently within the RAKAN Team Portal. By following this guide, admins can ensure a structured and organized approach to SOP management. 1. Accessing the SOP Management Page ... Read more
Admin Guide to Manage Bulletins Overview This guide provides administrators with step-by-step instructions on how to create and manage bulletins efficiently within the RAKAN Team Portal. By following this guide, admins can ensure a smooth content publishing workflow. 1. Accessing the Bulletin Management Page 2. Creating a New Bulletin 2.1 ... Read more
